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shumani M
1 reviews | Active since Dec 2013
09 Aug 2024, 16:05
Poor service
Clientele is a **** I cancel my policy in 3 days before debited thy debited me now thy are not refunding my money back I went to their offices still nothing thy promised to refund but it has been 5 days of waiting
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
12 Aug 2024, 10:52Dear Shumani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply12 Aug 2024, 10:52
Official
Dear Shumani M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
12 Aug 2024, 15:39Dear Shumani M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid back into your bank account with 24 to 48 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid back into your bank account with 24 to 48 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply12 Aug 2024, 15:39
Official
Dear Shumani M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid back into your bank account with 24 to 48 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
At the outset we would like to apologise for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid back into your bank account with 24 to 48 hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life