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Mothamo M
1 reviews | Active since Sept 2021
03 Sept 2021, 10:52
Poor service Clientele hospital plan
I have submitted a hospital claim on the 31 June 2021, till today I haven't got any payment on the claim. When I make calls to do follow ups they only say that they will escalate my query to the manager. The last call I got from them was last week friday 27 August 2021 there was nothing fruitful about the call as they asked me what was the query that I had logged on their app. Again that English speaking polite lady told my that the matter would be escalated. Monthly premiums are collected on time Monthly, but its astonishing how poor is their service in terms of payments. My question is..... "should I recommend anyone to join the clientele hospital plan?"
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Replies (2)
Clientele Life's replyOfficial
03 Sept 2021, 11:05Dear Mothamo S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 Sept 2021, 11:05
Official
Dear Mothamo S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
07 Sept 2021, 16:44Dear Mothamo S
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you to confirm the outcome of the claim. Should you require any assistance in this regard please feel free to contact us. Kind Regards.
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you to confirm the outcome of the claim. Should you require any assistance in this regard please feel free to contact us. Kind Regards.
Claims Department
Clientele Life's reply07 Sept 2021, 16:44
Official
Dear Mothamo S
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you to confirm the outcome of the claim. Should you require any assistance in this regard please feel free to contact us. Kind Regards.
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you to confirm the outcome of the claim. Should you require any assistance in this regard please feel free to contact us. Kind Regards.
Claims Department