PM
Phephile M
1 reviews | Active since Sept 2013
27 May 2020, 07:17
Poor service as always
We are waiting for my late fathers hospital claims feedback,we sent them all the documents on Friday for both his life cover and hospital claim and until now still no feedback,we tried to follow up on Monday with no success and it’s urgent
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Replies (2)
Clientele Life's replyOfficial
27 May 2020, 10:09 Dear Phephile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 May 2020, 10:09
Official
Dear Phephile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
PM
Phephile M's updateReviewer Update
28 May 2020, 13:42I think someone doesn’t know what they doing,can you pull a call that was made to us on the 11/05/2020 where we were told my dad had a life cover with the funeral policy and why they requested documents for it that we sent on the 22nd of May, Can we kindly get the policy document for this policy,we were told that my dad had a life cover with this funeral policy but after sending the necessary documents that they requested for the life cover,of which it was after the funeral policy was paid we are told that there is no life cover here so we are lost.
PM
Phephile M's update28 May 2020, 13:42
Reviewer Update
I think someone doesn’t know what they doing,can you pull a call that was made to us on the 11/05/2020 where we were told my dad had a life cover with the funeral policy and why they requested documents for it that we sent on the 22nd of May, Can we kindly get the policy document for this policy,we were told that my dad had a life cover with this funeral policy but after sending the necessary documents that they requested for the life cover,of which it was after the funeral policy was paid we are told that there is no life cover here so we are lost.