1 reviews | Active since Oct 2016
POOR SERVICE AND MISREPRESENTATION WITH HOSPITAL AND FUNERAL POLICES
<p>Hospital Plans are advertised to pay out R2,000 per day THIS IS NOT THE CASE. I had a claim for 3,5 days in hospital and received R2,000 less service fees! This was after many emails and documentation forwarded to them.</p> <p>I was sold a funeral policy with R70,000 cover at R297 per month. Only to note on the policy documents, which I had to request, that the cover is only for R20,000.</p> <p>I cancelled the policy on 7th Sept 2016 and received a cancellation letter from Clientele on 9 Sept 2016. On 23 September my account was debited with the two premiums. WHen I requested a refund I was told that I have to give 30 day notice.</p> <p>Overall the service is VERY BAD, policies not what was discussed with their call centre agent and when I asked that they pull the recordings I get ignored. I paid so they took my money for something that was not what I bought .</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Ndika Tshikhakhisa) contacted you with the necessary feedback. This matte has been referred to our Claims Department and you have also been informed of payments due to you.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader Compliance
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator (Ndika Tshikhakhisa) contacted you with the necessary feedback. This matte has been referred to our Claims Department and you have also been informed of payments due to you.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader Compliance
Clientele has refunded me all my premiums and also ex gracia and took the time to listen to the voice recording between myself and the sales consultant. The necessary action will be taken and training will be taken up with the consultant .
The matter has been resolved to my satisfaction.
Thank you clientele service recovery team for your prompt action on the matter.
Clientele has refunded me all my premiums and also ex gracia and took the time to listen to the voice recording between myself and the sales consultant. The necessary action will be taken and training will be taken up with the consultant .
The matter has been resolved to my satisfaction.
Thank you clientele service recovery team for your prompt action on the matter.