RD
Rhulani D
1 reviews | Active since Mar 2025
25 Mar 2025, 01:58
Poor service and false advertising..I was made I was ******* into joining your policy by those women who work at malls for trying to help rate her lol..I wonder how a big company as big as clientele let this kinda of *******ion happen in their company..co
Poor service and false advertising..I was made I was ******* into joining your policy by those women who work at malls for trying to help rate her lol..I wonder how a big company as big as clientele let this kinda of *******ion happen in their company..coz this is pure daylight *****..you are ****ming a nation that's battling unemployment and etc..now I have to cancel a policy I didn't even join..I'm not even working but clientele wants to take the last of my money for a policy I didn't join.
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Replies (5)RD
Rhulani D's updateReviewer Update
25 Mar 2025, 02:14Now I have to wait 30 days for my money to be refunded for a policy I didn't join..this is surely not fair for us who are being ******* by the company and it's people to open policies..we have needs and wants for that last money you want to deduct from our accounts without our approval..I'm really disappointed.
RD
Rhulani D's update25 Mar 2025, 02:14
Reviewer Update
Now I have to wait 30 days for my money to be refunded for a policy I didn't join..this is surely not fair for us who are being ******* by the company and it's people to open policies..we have needs and wants for that last money you want to deduct from our accounts without our approval..I'm really disappointed.
Clientele Life's replyOfficial
25 Mar 2025, 09:02Dear Rhulani D,
We acknowledge receiving the concerns expressed and sincerely apologise for any inconvenience.
We have forwarded your query to the appropriate department for review, and we will be in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply25 Mar 2025, 09:02
Official
Dear Rhulani D,
We acknowledge receiving the concerns expressed and sincerely apologise for any inconvenience.
We have forwarded your query to the appropriate department for review, and we will be in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
RD
Rhulani D's updateReviewer Update
25 Mar 2025, 13:32Your consultants are hanging up on me without asking proper questions..I didn't even get her name lol
RD
Rhulani D's update25 Mar 2025, 13:32
Reviewer Update
Your consultants are hanging up on me without asking proper questions..I didn't even get her name lol
RD
Rhulani D's updateReviewer Update
25 Mar 2025, 15:56I'm still waiting for the company to contact me..but when you want to ***** our money by *******ion you don't wait you just take it without our permission..
RD
Rhulani D's update25 Mar 2025, 15:56
Reviewer Update
I'm still waiting for the company to contact me..but when you want to ***** our money by *******ion you don't wait you just take it without our permission..
Clientele Life's replyOfficial
05 Apr 2025, 11:00Dear Rhulani D,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
Unfortunately you were not satisfied with the findings and the escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply05 Apr 2025, 11:00
Official
Dear Rhulani D,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
Unfortunately you were not satisfied with the findings and the escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course.
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards,
Market Conduct