Poor service

So on the 13th of this month I called clientel to enquire about cashing out my savings policy, I was assisted and was told to send ID copy which I did on the same and was that the payment will take 8 working days. So yesterday was the day I was suppose to receive my money, but to my surprise I didn't receive it, so I contacted their call center and spoke Akhona Khambula who told me I did not receive the my ID. so I asked why was I not informed about outstanding ID, because I've been getting texts about activating my next debit order but no contacted me to inform me about the outstanding ID.

So now I have to wait another 8 working days to get my money, money that was meant my child's school stationary. I'm so done with Clientele life.