1 reviews | Active since Sept 2018
Poor service
Very poor service. This 24hrs pay out is a lie I took a life cover policy for my Uncle and was paying R693. I made claim they only sent R200 airtime and I think the airtime is to call them and make a follow up. We even buried. The money still not reflecting in my account I made a follow up they said I must wait for assessor. Another week it's almost finished now and still waiting for assessor. They don't communicate or give feedback nothing. Worse part I a claim on the 21st and on the 26 they debit and said its a last debit i didn't mind because I thought they meant it when they say they pay out within 24hrs. I've learned my lesson and I won't recommend anyone to take a policy with Clientele life and experience what i went through.
We confirm receipt of the concerns raised and would like to pass our deepest condolences to you and the family during this difficult time.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and would like to pass our deepest condolences to you and the family during this difficult time.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in assessing your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Louise Oliver) was in contact with you regarding the claim payment, and confirmed the reason for the payment delay.
We trust that this is all you require at this time however should you need any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in assessing your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Louise Oliver) was in contact with you regarding the claim payment, and confirmed the reason for the payment delay.
We trust that this is all you require at this time however should you need any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department