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Zinhle M
1 reviews | Active since Dec 2019
21 Sept 2022, 13:41
Poor service
I am so disappointed and frustrated at the poor service I have received from Clientele IFA consultants. I have been sending countless emails regarding an encashment claim. None of my emails have been rep**** to and I seem to be getting no assistance or an alternative as to how my issue can be resolved.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
21 Sept 2022, 14:03Dear Zinhle ntokozo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Sept 2022, 14:03
Official
Dear Zinhle ntokozo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
21 Sept 2022, 15:52Dear Zinhle Ntokozo M
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. Per our discussion, the necessary feedback has been provided on even day and confirmed that all necessary documents have been received and attached. Furthermore, I have also confirmed a Turn Around Time for funds to reflect in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. Per our discussion, the necessary feedback has been provided on even day and confirmed that all necessary documents have been received and attached. Furthermore, I have also confirmed a Turn Around Time for funds to reflect in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply21 Sept 2022, 15:52
Official
Dear Zinhle Ntokozo M
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. Per our discussion, the necessary feedback has been provided on even day and confirmed that all necessary documents have been received and attached. Furthermore, I have also confirmed a Turn Around Time for funds to reflect in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. Per our discussion, the necessary feedback has been provided on even day and confirmed that all necessary documents have been received and attached. Furthermore, I have also confirmed a Turn Around Time for funds to reflect in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
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Zinhle M's updateReviewer Update
22 Sept 2022, 15:03Thank you so much for attending to my problem swiftly. The gentleman (Vusi)I spoke to yesterday, assured me that he will assist and he did. Thank you so much Vusi
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Zinhle M's update22 Sept 2022, 15:03
Reviewer Update
Thank you so much for attending to my problem swiftly. The gentleman (Vusi)I spoke to yesterday, assured me that he will assist and he did. Thank you so much Vusi
Clientele Life's replyOfficial
23 Sept 2022, 12:34Dear Zinhle ntokozo M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Vusumuzi Dlamini and his management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Vusumuzi Dlamini and his management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply23 Sept 2022, 12:34
Official
Dear Zinhle ntokozo M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Vusumuzi Dlamini and his management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Vusumuzi Dlamini and his management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life