EF
Eudy F
1 reviews | Active since Feb 2019
18 Sept 2025, 12:20
Poor service
I took the Clientele perks policy with the in 2024 and i have not received any coupons on the App, every time i call them they tell me to go on the app so they can show me how to access it but its not working and i always tell them i can access on my side, the last consultant i spoke to was Lebogang, i told him i want to speak to his supervisor as i have not been getting assistance since. He told me that supervisor is not available, they are in a meeting. Every month they debit my account with R160 and i am not getting anything. I am sick and tired of calling them and they always say that they are escalating the matter. When i asked Lebogang's surname he dropped the call on me and he gave me a whatsup number *** to send a screen shot but it is not working.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
18 Sept 2025, 12:22Dear Eudy F,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply18 Sept 2025, 12:22
Official
Dear Eudy F,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
01 Oct 2025, 08:52Dear Eudy F, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. As per our previous telephonic discussion that your complaint was escalated to our IT Department and Business Software Services. We have received feedback. It is confirmed that the vouchers were loaded on your profile however, none of these perks were claimed. It appears that during the initial attempt to access your perks, you may have used the web version of the Clientele App. This version redirects to the home screen because Clientele Perks are not accessible via non-native platforms.
There are no oversights found from our side and the problem may also be related to your phone. Kindly ensure that your Clientele App is downloaded from the playstore and registered on your mobile device.
We sincerely apologize for the unpleasant experience and for any inconvenience that this may have caused you
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
There are no oversights found from our side and the problem may also be related to your phone. Kindly ensure that your Clientele App is downloaded from the playstore and registered on your mobile device.
We sincerely apologize for the unpleasant experience and for any inconvenience that this may have caused you
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply01 Oct 2025, 08:52
Official
Dear Eudy F, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. As per our previous telephonic discussion that your complaint was escalated to our IT Department and Business Software Services. We have received feedback. It is confirmed that the vouchers were loaded on your profile however, none of these perks were claimed. It appears that during the initial attempt to access your perks, you may have used the web version of the Clientele App. This version redirects to the home screen because Clientele Perks are not accessible via non-native platforms.
There are no oversights found from our side and the problem may also be related to your phone. Kindly ensure that your Clientele App is downloaded from the playstore and registered on your mobile device.
We sincerely apologize for the unpleasant experience and for any inconvenience that this may have caused you
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
There are no oversights found from our side and the problem may also be related to your phone. Kindly ensure that your Clientele App is downloaded from the playstore and registered on your mobile device.
We sincerely apologize for the unpleasant experience and for any inconvenience that this may have caused you
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life