Poor Service

I have two policies with clientele one is funeral cove. I covered my family and myself. So my brother was killed on the23 of may 2021, I made claim on the 26, until today I haven't got paid. I have been told stories. Sometimes they telling me that they don't have the required documentation on the system I should send them again. Sometimes they said I should keep calling them to remind them to work on my claim. Sometimes they can't get hold of invistigating office due to load shedding. Its now three weeks. What hurts me the most they don't communicate with me I have to call them everytime. They gave me R200 airtime but I have spent that airtime on them still no luck. I am so disappointed and hurt at the same time. I don't have faith in clientele anymore. I have send too many emails, called them, I sometimes cried over the phone but no luck.