POOR SERVICE

Clientele is a reap of and only cares about receiving premiums but at claim stage they give you a run around.my mom took the funeral cover back in 2013, my dad was the premium payer of the policy. My dad passed away on the 26 of December 2021 and we claimed on the 28th, to date the claim hasn't been paid because of their consultant's error we have to suffer. The consultant made my dad the beneficiary of his own funeral plan,over the years nothing was communicated all they did was debit the premiums. Now we have to do Letter of Executorship which we did but now when we ask them to pay to my mother's bank account as she is the executor they are refusing. My parents are pensioners and to open an estate late account they need money which my mom doesn't have😪😭🥺. Clientele has no compassion and only cares when they receive money. Now that they have to pay, we are sent from pillar to post. My dad was the one supporting my mom through his grant and now my mom has no money and food, she is already in debt because of the funeral. Why can't they pay into her account as she is the policy owner, executor and wife of the deceased. This is so unnecessary and draining. My mom is very stressed and cries everyday for her husband and now her money