Poor Service

I took out a funeral cover with Clientele and a day later cancelled it, i was informed by the agent if the debit order was successfull they would refund the amount debited in 10 working days, 10 working days passed i called in and an agent informed me the refund was sent for payment and i should receive the amount debited in 48 hours, that too has passed no refund received, Today on the whatsapp chats with Happy i am being told that the refund for payment was only sent on the 12/12/23. Now who are you people trying to take for a fool. You are so quick to deduct a debit order and so reluctant to refund as if you rendered a service? iF this is how you people operate then i am glad i cancelled cause my loved ones would have had just as much trouble receiving my payout after my death like i am struggling now to receive the debited amount from you.