Poor Service
I decided to take out a funeral policy with Clientele today. It wasn't the best of services I got from the consultant but I still spoke to her for 42min so have everything sorted. I don't know how many times I constantly checked how she spelt my first and last name. And she kept on saying yes she's got the correct spelling. I even spelt it to her and she still continued to say yes.
This evening I received my documents via email and my first and last name have been spelt incorrectly! Not only that but I gave a specific date yet the direct debit date shown on my app is totally different.
All this is now making me doubt if she even gave me the correct info. I can't believe people just do as they please with just to sell a policy. Such consultants should stay in training until they have an idea of what they are doing! I'm so not impressed.
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, the necessary changes have been made to your policy. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Market Conduct
Clientele Life
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, the necessary changes have been made to your policy. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Market Conduct
Clientele Life