Poor Service
<p>I have several policies whether they life or investments and they all put thier clients needs first during the course of this week i have been recieving sms from all my service providers informing me that they will be debit my account early due to the public holiday but they give you an option whether you want it done before the holiday or after the holiday .</p> <p>But at Clientele they do everything at with out consulting thier clients they havent even had the courtesy to send out an sms notifying thier client that they have decided to debit there accounts earlier the least they can do is give the clients the option of before or the day after the holiday.</p> <p> </p> <p>**** SERVICE THE CONSULTANT CANT EVEN HELP YOU ................... SO ****ED OFF</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion , we have addressed your concerns regarding the early debit order . It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
Furthermore , I confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Vusumuzi Dlamini
Service Recovery Specialist
Clientele Life
Thank you for raising your concerns with us.
As per our discussion , we have addressed your concerns regarding the early debit order . It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
Furthermore , I confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Vusumuzi Dlamini
Service Recovery Specialist
Clientele Life