Poor Service

I received a sms notification i Dec that one of my policies have lapsed. After several queries I was told that it was done incorrectly, on Clientele's end and was corrected. If been trying several times (last 9/4/15) to get a email confirmation to this effect, to no avail. I've been paying approx R407 pm and now been told, by 2 different consultants that my premium, for the same policy is, R449 & R492?? I would appreciate an urgent response from Clientele