RM
Reneilwe M
1 reviews | Active since Feb 2022
07 Dec 2022, 08:02
Poor service
I signed up for CLIENTELLE perks on August because it was my son's birthday hoping to use the movie tickets, when we got the the nu metro people tried so many times ddnt work, they debited my money sep October November and december I cancelled thi as iv never used their so called perks they send email saying it has been canceled but stil deducting my money, worst service ever
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
07 Dec 2022, 11:24Dear Reneilwe riri M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 Dec 2022, 11:24
Official
Dear Reneilwe riri M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
RM
Reneilwe M's updateReviewer Update
07 Dec 2022, 11:31I dnt want investigations I need my money back in my account thank you, your service is pathetic I have to use my money again to call you guys to talk to a machine to machine never direct person, pathetic I will be telling people in the mall not to sign up for your services should I see your marketing people in the malls👎
RM
Reneilwe M's update07 Dec 2022, 11:31
Reviewer Update
I dnt want investigations I need my money back in my account thank you, your service is pathetic I have to use my money again to call you guys to talk to a machine to machine never direct person, pathetic I will be telling people in the mall not to sign up for your services should I see your marketing people in the malls👎
Clientele Life's replyOfficial
09 Dec 2022, 10:10Dear Reneilwe riri M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We apologize that our conversation was cut short by a bad network connection; we tried to contact you again yesterday and today without success. As we discussed over the phone, we have canceled the plan and will refund the December premium. Payment of the refund will be processed within 24 to 72 business hours. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life's reply09 Dec 2022, 10:10
Official
Dear Reneilwe riri M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We apologize that our conversation was cut short by a bad network connection; we tried to contact you again yesterday and today without success. As we discussed over the phone, we have canceled the plan and will refund the December premium. Payment of the refund will be processed within 24 to 72 business hours. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist