DA
Donnie A

1 reviews | Active since Aug 2021

23 Aug 2021, 12:09

Poor Service

What bad service I have been receiving from Clientele regarding my investments I was expecting my money to be paid in on Friday the 20th August 2021. When the product was sold to me all they ask me was my ID number, now they want a divorce certificate , what games are you playing in this day and age of Covid most people are losing their jobs and I'm one of them losing my job...Now that I want my money you giving me the run around...I hope hellopeter can sort my problem out as this is becoming madness they don't even have the decency to call me back...I'm losing money just phoning clientele all the time...I want my money paid by end of business today. You will deduct my money again this month. I'm so frustrated I don't have words.

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Replies (2)
Clientele Life
Clientele Life's reply23 Aug 2021, 15:12
Official
Dear   Donnie A,

We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life
Clientele Life
Clientele Life's reply26 Aug 2021, 08:31
Official
Dear  Donnie A,  We confirm that we made contact with you to provide feedback regarding the concerns raised.  As per our telephonic discussion, we have explained the reason for the delays in payment and confirm that the money was paid into your account on Monday the 23rd.   We would like to apologize for any inconvenience you may have experienced  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Lindiwe Mabizela Service Recovery Specialist Clientele Life