kM
kgomotso M
1 reviews | Active since Nov 2024
06 Nov 2024, 10:28
Poor service
An email was sent on behalf of grandmother regarding a cancelation of a Funeral dignity plan that was facilitate in wrong manner and the was no response from clientellife, and despite the request brought foward on the 21st of October 2024 , the company went ahead to deduct the monthly premium that was never agreed on.
And to make the matter worse we called the head office and consultant by the of Nhlakanipho told my Grandmother that it's impossible to cancel the policy because they have already scheduled a deduction of a premium in the month of October.
We sent multiple emails even got the ombudsman involved still the is no help or any kind of response from clientellife.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
06 Nov 2024, 11:04Dear kgomotso M,
Thank you for contacting us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for contacting us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Nov 2024, 11:04
Official
Dear kgomotso M,
Thank you for contacting us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for contacting us. According to our records, your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Your query would have already been acknowledged and a date would have been provided by when a response would be sent. Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
kM
kgomotso M's updateReviewer Update
06 Nov 2024, 12:10I think you have the information, the was no passing in my family, and thanks for the quick response, hope you will finally resolve this matter as it has been two months going back and forth.
kM
kgomotso M's update06 Nov 2024, 12:10
Reviewer Update
I think you have the information, the was no passing in my family, and thanks for the quick response, hope you will finally resolve this matter as it has been two months going back and forth.
Clientele Life's replyOfficial
06 Nov 2024, 12:35Dear kgomotso M,
Thank you for contacting us. Sorry for the miscommunication; the mistake has been fixed.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for contacting us. Sorry for the miscommunication; the mistake has been fixed.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Nov 2024, 12:35
Official
Dear kgomotso M,
Thank you for contacting us. Sorry for the miscommunication; the mistake has been fixed.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for contacting us. Sorry for the miscommunication; the mistake has been fixed.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life