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Mbali M
1 reviews | Active since May 2021
06 May 2021, 08:48
Poor service
Last week I submitted a claim for a funeral policy and forwarded all the required documents. I have been calling everyday and all they do is transfer me around without any assistance. I am extremely frustrated now as I have expenses that have piled up. I am not at all happy as I have been a loyal client with Clientele for more than 8 years and this is the poor service I get.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
06 May 2021, 09:43Dear Mbali M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 May 2021, 09:43
Official
Dear Mbali M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
10 May 2021, 13:34Dear Mbali M
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to explain outcome of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to explain outcome of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Clientele Life's reply10 May 2021, 13:34
Official
Dear Mbali M
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to explain outcome of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to explain outcome of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Clientele Life's replyOfficial
10 May 2021, 13:49Dear Mbali M
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to explain outcome of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to explain outcome of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Clientele Life's reply10 May 2021, 13:49
Official
Dear Mbali M
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to explain outcome of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to explain outcome of the claim Should you require any assistance in this regard please feel free to contact us directly. Kind Regards,
Claims Department