Poor Service

I have cancelled my policy telephonically and the consultant told me that i must submit certified copy ID, 3 months bank statement. on the 17 March 2015 i have e-mailed the required documents and they told me that i will get my money after 8 working days. On the 25 March 2015 i spoke to the consultant by the name of tebogo he told me that my money will be in my account on the 27 march 2015. Today i have called clientele again and the consultant told me that they received my documents on the 24 march 2015. i told him that i have send my documents on the 17 march 2015 and she started to change the date and saying they received my documents on the 20 march 2015. i told her that i have received automatic reply e-mail from them and i have got a proof on my sent box regarding to time and date. i wonder why their services is too slow when they have to pay and you have to stay online for almost 15min. so now they send me pillar to post and i won't encourage anyone to join clientelle regarding to the service i received from them. why it took 16 days to receive an email as if i have send it via post. poor service ever