Poor service

I'm honestly not happy with service I'm getting from you I can't be wasting my data now again sending you emails getting unnecessary bank charges yet I must also pay you again... 25th August 2020 you decided to debit me yet my arrangement with you guys is to be debited by 2nd of each month I sent an email to complain and requested to be debited on the 2nd of each month as I had reverse the early debit you did on my account, then on the 2nd of September you decided not to send a debit, I made means to transfer the cash same day and sent the proof of payment, the 23rd September I get an email that my account has lapsed and will resume as soon as I do the September payment yet I have paid for September I decided to to query this again via email then I got a response that my account is in arreas due to the unmet debit that was reverse for September which come as a shock to me cause September you never send me any debit order you rather sent the debit order on the 25th August and it was within my right to reverse it as that cash was meant for something else what annoys me even worse when I made this query I also attached my proof of payment again and yet you tell me I did not pay September I'm so dissapointed at the service you give your clients makes me wonder the day I have to claim is this the kind of service I will have to deal with.. Im tired of having to send emails now and again to your consultants who doesn't take time to understand what a client wants but quick to say you did not pay honestly I'm ****ed with Boitumelo email and ****ed also that we here due to you not able to follow simple instructions debit my account 2nd of each month not 6 days earlier cause thats not what I agreed on hope my account will be amended I have sent all my proof of payments including October cause you decided to send debit above my normal installment which again is inconvenient to me as u had to que at banks to transfer this cash