Poor service
<p>I app**** for a hospital plan about three months ago and am playing R217 every month and haven't received one document from clientele. When the clientele representative called me About the plan he said I'll receive a card and letter in the post. Haven't as of yet. And the debit Order date is supposed to be the 29th and I've been debited a week in advance almost every time like this morning I get a notification saying the Money was deducted. Please resolve These issues. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We’d like to start by stating that you are a valued client of ours.
As per our discussion, necessary feedback has been provided regarding NAEDO tracking system. We have also explained that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application.
Furthermore you have confirmed that policy documents sent today via electronic mail has been delivered. We acknowledge your correspondence and apologise for any inconvenience you may have experienced. Due to the concerns raised we have also provided you with an alternate type of billing mechanism which you more comfortable with.
We trust that we have resolved the situation to your satisfaction and would like to thank you for your understanding.
Regards
Vusumuzi Dlamini Clientele Life
We’d like to start by stating that you are a valued client of ours.
As per our discussion, necessary feedback has been provided regarding NAEDO tracking system. We have also explained that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application.
Furthermore you have confirmed that policy documents sent today via electronic mail has been delivered. We acknowledge your correspondence and apologise for any inconvenience you may have experienced. Due to the concerns raised we have also provided you with an alternate type of billing mechanism which you more comfortable with.
We trust that we have resolved the situation to your satisfaction and would like to thank you for your understanding.
Regards
Vusumuzi Dlamini Clientele Life