Poor service

I've been discharged from hospital on the 25 February 2016 and ever since I've been trying to submit a claim on my hospital plan. All requested documents has been sent after numerous phone calls and emails trying to get some assistance. With every attempt to get assistance I receive differenthe information every time I contact them. I am extremely ****ed. I have ran out of patience. I was told once my documents hasuch been submitted I should receive my payout within 4 working days. It has been two weeks and still no response. I cannot wait to cancel my policy.