LM
Latifa M
1 reviews | Active since Aug 2011
01 Jul 2019, 12:13
Poor Service
BAD Service from Clientele Life, My Dad who is now retired took a policy with clientele life in 2002 and insured his dad, his dad passed away two weeks back - June 2019 and when he claims he is told that he is in arrears by 1 month and they can't pay him and they cancelled the policy and to my surprise clientele debited my dad's account again end of June. how terrible is that, my Dad is going to cancel all his policies with clientele Life. Poor Service.
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Replies (2)
Clientele Life's replyOfficial
02 Jul 2019, 08:20 Dear Latifa M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply02 Jul 2019, 08:20
Official
Dear Latifa M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
05 Jul 2019, 15:44Dear Latifa M
Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 02/03 July 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please provide us with alternative contact number to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Vusumuzi Dlamini Clientele Life Insurance
Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 02/03 July 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please provide us with alternative contact number to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Vusumuzi Dlamini Clientele Life Insurance
Best regards,
Clientele Life's reply05 Jul 2019, 15:44
Official
Dear Latifa M
Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 02/03 July 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please provide us with alternative contact number to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Vusumuzi Dlamini Clientele Life Insurance
Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on 02/03 July 2019 on the cell phone number provided to discuss and address your complaint, to no success. Please provide us with alternative contact number to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Vusumuzi Dlamini Clientele Life Insurance
Best regards,