1 reviews | Active since Sept 2017
poor service
Hi im Lelele Unity Marota my ID 93 0 ********** 081,ive join Clientale life for a funeral cover policy of an indiviual,i join it in early this year i cant remember well,i gave all my details to Clientale the only i was left with was to recieve all my aggrement document,but unfortunite Clientale didnt reach their exellent good service.so im asking for refunds because gave me poor service but even now im still paying the primemum every month.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Best regards,
Thank you for raising your concerns with us
As per our discussion, I have explained the process and turnaround times for the receipt of documents.
Furthermore, our records indicate that documents were posted to you on the confirmed home address in May 2017, we cannot confirm the reason you did not receive the policy documents as our records indicate that they were successfully delivered.
You have since confirmed receipt of the documents that we have emailed and a detailed explanation on the way the policy is designed.
Thank you for giving us an opportunity to resolve your query , we trust this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Services Recovery Specialist
Clientele Life
Best regards,
Thank you for raising your concerns with us
As per our discussion, I have explained the process and turnaround times for the receipt of documents.
Furthermore, our records indicate that documents were posted to you on the confirmed home address in May 2017, we cannot confirm the reason you did not receive the policy documents as our records indicate that they were successfully delivered.
You have since confirmed receipt of the documents that we have emailed and a detailed explanation on the way the policy is designed.
Thank you for giving us an opportunity to resolve your query , we trust this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Services Recovery Specialist
Clientele Life
Best regards,