Poor service ..

I was called back by a sales consultant due to work commitment he had to call me back several times however we did what we needed to do. I informed him that my debit order date should be on the 20th, I get an sms in December stating that my DO will be in 8 days which is the 1st of January 2016. I called and apparently nothing could be done however a complaint was logged and the date was changed. Till today I am waiting for a call back. Is this how you operate clientelle? I don't know if I should trust that you will do the right thing when need arises .. I mean failing to honor a comitment says a lot about your (Clientelle) intergrity.