Poor Service

I was hospialised from the 2015-10-05 until the 2015-10-12. last week I sent requests via email for claim formsm twice, and nothing was sent to me. this had happened twice. when i send an email yesterday. i was sent an email stating that as at november 2014, only specialist can admit patients, and then only will claim be paid out. i want to know why was I not told this at the inception of my policy, in 2012. even lasy year october when i phoned in for a claim form< nothing was forwarded to me. <br> At the time I had taken out the Policy with Clientele I was not informed of the following details.<br> I did mention that I only use 1 GP, 1 Physician, and 1 Neurologist.<br> I did request for claim forms. And not your stories.<br> This is the 2nd time now that, when I am requesting a claim form. This is what I am getting in return.<br> I pay over R300 per month. and get no satisfaction when claimining. the same happened in 2014, and now in 2015. this is a ****.<br>