Poor Service

Firstly the contact number *** is ridiculous. Option 9 is supposed to take me to the switch board, it doesn't.<br> Secondly: I cant speak to customer service manager and the MD does not take calls.<br> Thirdly: when you do get into the call centre, no one knows what the corporate head office switchboard number is<br> Fourth: Simple requests to either upgrade/cancel/surrender policies cannot be answered.<br> Fifth: Requesting a debit order to go of on a specific date and it does not<br> Sixth: Debits not going off at all and then being double debited the next month<br> Seventh: Your automated e mail response is ridiculous. It says my querry will be attended to and I will receive feedback in 2 days. It does not happen. I sent the mail 2 times<br> Eight: Your company should have an e mail address for senior partners and complaints departments. Having the call centre handle all complaints defeats any reason because they collude<br> <br> This is a paperless era we are in and I should be able to at my leisure and convenience log into your website, update info, request info, complain, compliment and do business at leisure.<br> <br> I am really in need to cancel all dealings with Clientelle