MM
Masego M
1 reviews | Active since Aug 2023
22 Oct 2025, 09:03
Poor service
Since last year haven't got the help I need. My dad past away on the 6th April 2024 and when it was the time for me and my mom to claim we were told stories that my mom is not the spouse there is another name that's appearing there and we don't know the person. My dad and mom were married, till today we didn't get the help.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
22 Oct 2025, 10:19 Dear Masego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply22 Oct 2025, 10:19
Official
Dear Masego M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
23 Oct 2025, 15:57Dear Masego M,
Thank you for raising your concerns and bringing this matter to our attention.
Our condolences go out to you and your family on the passing of your Father.
The sales call was reviewed and it was found that the diseased is the one who confirmed the beneficiary on the policy.
Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You raised further questions regarding the claim process and the complaint has been escalated to our Claims Services department.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Our condolences go out to you and your family on the passing of your Father.
The sales call was reviewed and it was found that the diseased is the one who confirmed the beneficiary on the policy.
Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You raised further questions regarding the claim process and the complaint has been escalated to our Claims Services department.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply23 Oct 2025, 15:57
Official
Dear Masego M,
Thank you for raising your concerns and bringing this matter to our attention.
Our condolences go out to you and your family on the passing of your Father.
The sales call was reviewed and it was found that the diseased is the one who confirmed the beneficiary on the policy.
Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You raised further questions regarding the claim process and the complaint has been escalated to our Claims Services department.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Our condolences go out to you and your family on the passing of your Father.
The sales call was reviewed and it was found that the diseased is the one who confirmed the beneficiary on the policy.
Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback.
You raised further questions regarding the claim process and the complaint has been escalated to our Claims Services department.
We trust you find this in order and should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's replyOfficial
03 Nov 2025, 09:58Hi Masego M ,
Response below:
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Life Claims Assessor (Petronella Sekete) will be in contact with you about this claim on the contact number provided. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Response below:
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Life Claims Assessor (Petronella Sekete) will be in contact with you about this claim on the contact number provided. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply03 Nov 2025, 09:58
Official
Hi Masego M ,
Response below:
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Life Claims Assessor (Petronella Sekete) will be in contact with you about this claim on the contact number provided. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Response below:
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Life Claims Assessor (Petronella Sekete) will be in contact with you about this claim on the contact number provided. Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department