poor service

I recently joined IFA and requested that it deducts monthtend, however month end July it did not deduct instead it tried to debit on the 13th of July, 4 then decided to cancel the policy i received cofirmation that the policy was cancelled. On the 26th the policy deducted twice again not on the agref date causing my important debits to bounce. I now understand the frustation of those clients reversing this policy because of the same problem, I will gladly assist them as from now on.