Poor service

Hi I took out a police with client tell a few months ago was very impressed with there service and they had send me my documents via email and was real happy that they did it so fast but then I was told to download the client tell app and I did show to check my policy but could not find anything under my name and on top of it the documents they have send me all the information I had provided to them was captured wrong I then tried to phone but I never get thru the lines are busy I have send so Manny emails no reply so I'm deeply disappointed and real feel like canceling this policy because no one can assist me but when I did take up the policy they could call me everyday to asked I'm I'm interested now they can call me to fix there own error on my documents I am real unhappy about this and to think it's almost gonna be five months that I will be with them as a client and no one called me back to check if I'm happy with the policy document they have forward to me via email then I could have told them they yes I'm having a problem my details are wrong on the documents I'm real disappointed in client tell. Regards Mrs Arendse.