Poor quality of service at clientele life

I'm a policy holder at clientele life and I have experienced poor quality of services, On the 23rd of January 2019 I have conducted Clientele Life to update my policy and I was told that the policy will be updated and the updated policy documents will be send to me within 24 hours via e-mail. guess what on the 28th of January 2019 I had to make a follow up phone call and only to find that the policy has not yet been updated. I know and understand that life is too short that's why I chose Clientele life but you can imagine if something urgent came up and you need Clientele life to help me, I must still wait for a week or two because even after the follow up call it is still not promising that I will get my policy updated any time soon. It was just a policy update not even a claim, obviously I will have to wait for two weeks before my claim can be processed.