Poor poor service
<p>I have a claimed against my mother's hospital plans. Claim was created several weeks ago and all required docs were sent through. It has been several weeks and still claim has not been finalised. I dont understand why its taking so long. Everytime I call in, I am told claim is under assessment and someone will call me back but nothing.</p> <p> </p> <p>Please can this claim be sorted ASAP.</p> <p>Please can I be given feedback.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thanks for the prompt response, await your feedback.
Thanks for the prompt response, await your feedback.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor (Refiloe Mochaka) was in contact with you regarding this claim, and informed you of the requirements needed to finalise the claim.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Anne-Marie Botha
Claims Supervisor
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor (Refiloe Mochaka) was in contact with you regarding this claim, and informed you of the requirements needed to finalise the claim.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Anne-Marie Botha
Claims Supervisor