Poor POOR customer service! Cancelling my policy immediately!

I took out a funeral policy with Clientele on the 16th of Jan 2025 and received an SMS confirming the policy number. I've since made numerous calls to the consultant who assisted me, who even gave me his direct number, trying to get simple policy documents. Yesterday I logged into their app, to see if I could possibly get the documents from there, but nothing. Upon browsing the details, I saw that my email address had been captured incorrectly, which I addressed with the consultant. Shortly thereafter, the telesales supervisor sent me a BROCHURE. I immediately responded to advise that I needed my policy documents and not a brochure, but my response was ignored.

I'm at a point where I want to cancel the whole policy as I don't understand why it's so difficult to receive my documents?? Every other insurer sends policy documents immediately after the policy is taken out - it only makes sense that I have access to see what my benefits are and to check that the records are correct.

I'm beyond disappointed in the legendary Clientele brand. In fact, to say I'm disappointed is an understatement. It feels like the consultant just put it through to claim the sale, and didn't care to follow through after the fact.