1 reviews | Active since Jul 2017
Poor outbound call centre service
<p>Your outbound consultant called to offer me a funeral plan but as soon as he heared that i got a cheaper quote he sighed and slammed the phone on my ear, if this is what your prople do when they don't get sales i suggest you stop sending me marketing material or calling me. I took my time to listen to him it is disgusting that he has to slam the phone on me without us concluding. Even if i decide to look for quotes in future I will never use clientele because you are clearly after sales and not customer service.</p> <p>This call happened at 13h01 check your records it came from ********** pity i didnt get his name. after that at 13h11 you have the decency to call me from ********** to offer a policy.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for bringing this matter to our attention.
At the outset we would like to apologise for the service you have received and any inconvenience this may have caused you.
By now you have been contacted by our Compliance Investigator (Nonhlanhla Moyana) who provided you with the necessary feedback.
We assure you this is not the level of service we aim to provide our clients and this matter will be escalated to the relevant sales management team.
We trust that this matter was resolved to your satisfaction, however should you require any further assistance in this regard, please do not hesitate to contact us again.
Kind regards,
Elsa Fourie
Team Leader: Compliance
Thank you for bringing this matter to our attention.
At the outset we would like to apologise for the service you have received and any inconvenience this may have caused you.
By now you have been contacted by our Compliance Investigator (Nonhlanhla Moyana) who provided you with the necessary feedback.
We assure you this is not the level of service we aim to provide our clients and this matter will be escalated to the relevant sales management team.
We trust that this matter was resolved to your satisfaction, however should you require any further assistance in this regard, please do not hesitate to contact us again.
Kind regards,
Elsa Fourie
Team Leader: Compliance