1 reviews | Active since Apr 2017
Poor Management and lack of customer Service
<p>I have been in contact with clientele for the past 2 and a half month regarding a payout sent and email asking them of a solution nothing traspired from the E MAIL ,the consultant i was dealing with Refilwe she is rude and does not have a sense of customer service and todate the 4th of April still waiting for Management to call me , when people hard earned is been taken for granted but every month this company takes moni from people , but when its time to assist they have an attitude and treat people like dirt</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We have listened to the call when the policy was taken out by Gugulethu Mahlangu and we can confirm that the deceased did in fact nominate his father Simon Mahlangu as the beneficiary on the policy.
To date we have been unable to reach Mr Simon Mahlangu and therefore we are unable to continue with the assessment on this claim.
We will however attempt all avenues to reach the beneficiary in order to resolve this matter.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Claims Department.
Thank you for raising your concerns and bringing this matter to our attention.
We have listened to the call when the policy was taken out by Gugulethu Mahlangu and we can confirm that the deceased did in fact nominate his father Simon Mahlangu as the beneficiary on the policy.
To date we have been unable to reach Mr Simon Mahlangu and therefore we are unable to continue with the assessment on this claim.
We will however attempt all avenues to reach the beneficiary in order to resolve this matter.
We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Claims Department.