Poor customer service and policy cancellation

It is such a shame that a company big as clintele can not stick to their words and promises,from their sales representatives who lie just to get commissions on our expense to those who work in the call center not forgetting those that are supposed to respond to emails queries . It's been a while (maybe 3 months)since I have been calling and emailing the clientele group requesting that they cancel any policy that I have with them but all I get as a response is a simple we will get back to you in two working days and as of now they haven't responded or helped me in shape or form. And this is such a boomer because my bank can't do anything to stop the debit order and the worst part of it all is that am just a student being separated with an amount of money that could have done a huge difference in my life every month and all because someone is too lazy to do their job properly.