Poor customer service

Item: Clientele Life
Rating: 2
Author: Ayanda B

Good Day

I have been trying to make a claim in my policy firstly busing the clientele app, which no one comes back to me. I emailed them again no one comes back to you. Seriously what's the point of these mechanisms if no one responds to your requests??? I even called them two days ago and the call got cut off in the middle of the claim and no one bothered to follow up!! I think this is bad customer service

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

07 Jan 2021, 08:40

Dear Ayanda,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life

Clientele Life's reply07 Jan 2021, 08:40

Official

Clientele Life's replyOfficial

07 Jan 2021, 11:38

Dear Ayanda,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life

Clientele Life's reply07 Jan 2021, 11:38

Official