1 reviews | Active since Mar 2016
Poor customer service
On the 7th of Nov sent an email asking my policy not to increase as im currently not working, an agent called and logged request for that but I still got debit order mandate with the increased amount which I did not approve, now come the first no debit order was done on my account and when I check policy info that request was not done amount still shows the increased one, now im in arrears with my policy and tried to email several times keeps telling me should use whatsApp where you need to wait for 2 or more hours to get through to an agent, and yesterdsy the 24th you guys tried to debit my account whereas my payment date is 1st of each month you now causing unnecessary bank charges whereas im not even working where am I suppose to get money on the 24th 😳
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns regarding the annual increase removal and the charges for the resubmission raised in your account.
We would like to take this moment to apologize for any inconvenience caused in this regard and confirm that this is not the level of service we aim to offer our clients.
Furthermore, we have forwarded you an email with the necessary details and a copy of the updated policy documents will be sent once the amendments have been done on the policy.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and addressed all raised concerns regarding the annual increase removal and the charges for the resubmission raised in your account.
We would like to take this moment to apologize for any inconvenience caused in this regard and confirm that this is not the level of service we aim to offer our clients.
Furthermore, we have forwarded you an email with the necessary details and a copy of the updated policy documents will be sent once the amendments have been done on the policy.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life