bS
bongani S
1 reviews | Active since May 2015
28 Jan 2022, 16:53
Poor customer service
Some 3 weeks ago I sent the email to clientele to cancel a specific account and send the proof of cancelation and the response was how about they reduce the the amount and never called to verify or do something but come month end they debited a very boring part is they don't call nor follow up with me and I need my refund and proof of cancelation
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Replies (2)
Clientele Life's replyOfficial
28 Jan 2022, 17:30 Dear Bongani S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply28 Jan 2022, 17:30
Official
Dear Bongani S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
28 Jan 2022, 18:01 Dear Bongani S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that your policy has been cancelled and your refund will be paid within 24-48 business hours. We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lebohang Makhakhe Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that your policy has been cancelled and your refund will be paid within 24-48 business hours. We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lebohang Makhakhe Service Support Specialist Clientele Life
Clientele Life's reply28 Jan 2022, 18:01
Official
Dear Bongani S,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that your policy has been cancelled and your refund will be paid within 24-48 business hours. We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lebohang Makhakhe Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Kindly note that your policy has been cancelled and your refund will be paid within 24-48 business hours. We would like to take this opportunity to apologize for any inconvenience experienced.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lebohang Makhakhe Service Support Specialist Clientele Life