gM
gugulethu M
1 reviews | Active since Jun 2018
15 Jul 2021, 22:55
Poor customer service
My Policy ***, I have amended my policy 3 times but never received any policy schedule. I waa at clientele office last week, assisted by a consultant who never told me his name even after I asked him. He promised to forward me the documents before COB, till date nothing is received. I have never missed payment ever but the treatment received is a poor customer service ever. Please advise when will I get my documents or do I have to die first before everything is received.
I would like a response by tomorrow.
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Replies (3)gM
gugulethu M's updateReviewer Update
15 Jul 2021, 22:58You can email my documents to *** as I have advised the consultant before.
gM
gugulethu M's update15 Jul 2021, 22:58
Reviewer Update
You can email my documents to *** as I have advised the consultant before.
Clientele Life's replyOfficial
25 Jul 2021, 20:47 Dear Gugulethu M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Jul 2021, 20:47
Official
Dear Gugulethu M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Jul 2021, 13:37Dear Gugulethu M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted the policyholder and assisted with the query at hand. We would also like to apologize for any inconvenience caused in this regard with policy documents not being received on request.
Kindly note that you can also use the following Self-service portals for further assistance: selfservice.clientele.co.za or visit www.clientele.co.za. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted the policyholder and assisted with the query at hand. We would also like to apologize for any inconvenience caused in this regard with policy documents not being received on request.
Kindly note that you can also use the following Self-service portals for further assistance: selfservice.clientele.co.za or visit www.clientele.co.za. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply26 Jul 2021, 13:37
Official
Dear Gugulethu M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted the policyholder and assisted with the query at hand. We would also like to apologize for any inconvenience caused in this regard with policy documents not being received on request.
Kindly note that you can also use the following Self-service portals for further assistance: selfservice.clientele.co.za or visit www.clientele.co.za. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted the policyholder and assisted with the query at hand. We would also like to apologize for any inconvenience caused in this regard with policy documents not being received on request.
Kindly note that you can also use the following Self-service portals for further assistance: selfservice.clientele.co.za or visit www.clientele.co.za. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life