LM
Lufuno M
1 reviews | Active since Mar 2020
06 Sept 2021, 10:39
Poor clientele
Clientele has been taking money from my account and I have never ever opened a policy with them ,they use a different reference all the time, they have been giving me a run around. Please help
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
06 Sept 2021, 13:37Dear Lufuno M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 Sept 2021, 13:37
Official
Dear Lufuno M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
LM
Lufuno M's updateReviewer Update
06 Sept 2021, 13:51This is what you guys keep saying, 24 hours and I am involving my lawyers
LM
Lufuno M's update06 Sept 2021, 13:51
Reviewer Update
This is what you guys keep saying, 24 hours and I am involving my lawyers
LM
Lufuno M's updateReviewer Update
06 Sept 2021, 14:04ID: ***
you can call me on ***
you can call me on ***
LM
Lufuno M's update06 Sept 2021, 14:04
Reviewer Update
ID: ***
you can call me on ***
you can call me on ***
Clientele Life's replyOfficial
08 Sept 2021, 09:30Dear Lufuno M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Compliance Department has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Compliance Department has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct Team
Clientele Life's reply08 Sept 2021, 09:30
Official
Dear Lufuno M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Compliance Department has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Compliance Department has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you.
Should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct Team