1 reviews | Active since Nov 2012
Poor Client response and uncompetitive Funeral Policy
I have been paying about R325/month to Clientèle for a funeral policy covering myself and my spouse for R12,000 each, plus two children. I recently found out African Bank offers R50,000 cover for the same premium. I emailed both Clientèle's compliance team and service desk to query this with no response. I also called twice and the consultant I spoke to promised to escalate the issue. That never happened.
This isn’t just about poor service. It’s also about fair treatment under FSCA regulations. According to the Treating Customers Fairly (TCF) framework, financial service providers must:
Offer products with fair value; Communicate clearly and transparently; Regularly review products to ensure they remain competitive and suitable.
Clientèle has failed on all of these. I have received no explanation, no review of my policy and no effort to align with market standards.
Please accept our apologies for the delayed response.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Please accept our apologies for the delayed response.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life