BT
Busisiwe T
1 reviews | Active since May 2025
30 May 2025, 13:42
Poor and unreliable service
Very disappointed with their service A Natural death claim the turn around time is 24hrs but they failed to keep their end the bargain They claim you cannot speak to the assessors but yesterday I was able to speak to one who then promised to escalate the claim I did advise that we are waiting for those funds to continue with the burial but they don't care about all of that
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
30 May 2025, 16:08Dear Busisiwe T,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply30 May 2025, 16:08
Official
Dear Busisiwe T,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
02 Jun 2025, 11:59Dear Busisiwe T,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Assessor (Mphilisi Ntonyela) was in contact with you regarding this claim, and that your claim has been processed and finalized.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Assessor (Mphilisi Ntonyela) was in contact with you regarding this claim, and that your claim has been processed and finalized.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Kind Regards
Claims Department
Clientele Life's reply02 Jun 2025, 11:59
Official
Dear Busisiwe T,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Assessor (Mphilisi Ntonyela) was in contact with you regarding this claim, and that your claim has been processed and finalized.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Assessor (Mphilisi Ntonyela) was in contact with you regarding this claim, and that your claim has been processed and finalized.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Kind Regards
Claims Department