POOR and SHOCKING SERVICE FROM Skhumbuzo Mbele

I am utterly disgusted at how my complaint was handled by Skhumbuzo Mbele on Saturday 19.10.2019, I am not going to waste my time explaining everything all over again, what I want you to do is listen to the recording of our conversation on Saturday and you tell me , that how handle your client. What made me the most angry are words “Well I can’t offer you WHAT EVER” Skhumbozo has no customer care s****s!!!!!!!!!!!!!!!!!!!!!!!! 1. He got irritated with me and gave me attitude 2. I would ask him a direct question and he would be silent 3. I had to yell more than four times “CAN YOU LISTERN TO ME” because he was in screaming competition with me.

I have been in service industry for 17 years and never have I witness such service. I am not happy that my premiums have to increase because of the incorrect DOF information, no only that the surname was spelled incorrectly? YOU spelled my husband Surname incorrectly, If something would have happened YOUR claims dept. was going to mop the floor with me, better yet reject my claim.

Clientele if you can sent me annoying messages to validate my Debi check, You might as well, once in while send me a copy of my policy and ask me to check if all my details are correct, especially with something as sensitive as a funeral policy. I have not heard from you since I took this policy in 2016. Where are my annual letters that informs me this is how much I have contributed, I have x amount of claims and these are the list of people covered ? you even fail to notify with annual premium increases.

I am not happy with the premium increase however I am more ****ed off at how I was spoken to, am I the first client to complain about premium increases because of a mistake? Am I the first difficult person Skhumbuzo has ever dealt with? Why did he keep quite when I was asking him a question?

Listen to that recording and you tell me, if that how you deal with customer complaints and why I should stay with Clientele. Skhumbuzo needs apologize to me and attend intense customer care training.