1 reviews | Active since Oct 2011
Policy which I never took at Clientele
My Bank Account was debited early hours of this morning. Called Clientele, they didn't even have my telephone number however my ID number was on their system. They lodged a dispute and was told to wait upto 10days for feedback. I then received an email about an hour later with policy documents. It had my details except the address and beneficiary was incorrect. When I gave them my phone number which they updated and only to find out I never took this policy, it was someone from Germiston. This is an inside job either from Clientele or Capitec (which I haven't used for ages) and only when I transfered cash to Capitec the debit order goes through. Well all I can say is that we live in South Africa where theft starts right from the top...
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct