ML
Malereko L
1 reviews | Active since Dec 2020
22 Dec 2020, 09:59
Policy termination
I've been trying to cancel my clientele life policy I wrote about 10 emails already .. the person who I was dependant to no longer provides and I live on child support grant ... I'm so disappointed in clientele life because I can't get hold of them when I'm really really desperate for them to cancel this policy
Helpful (0)
Replies (7)0
Replies (7)
Clientele Life's replyOfficial
22 Dec 2020, 11:14Dear Malereko L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Life's reply22 Dec 2020, 11:14
Official
Dear Malereko L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
ML
Malereko L's updateReviewer Update
22 Dec 2020, 11:15I'd really appreciate it...
I'll be waiting thanks
I'll be waiting thanks
ML
Malereko L's update22 Dec 2020, 11:15
Reviewer Update
I'd really appreciate it...
I'll be waiting thanks
I'll be waiting thanks
ML
Malereko L's updateReviewer Update
22 Dec 2020, 13:42Dear Judith after I received the cancellation email I received another email saying "Welcome to clientele life " but I had asked for termination not contract renewal .. I'm getting frustrated now what is really going here
ML
Malereko L's update22 Dec 2020, 13:42
Reviewer Update
Dear Judith after I received the cancellation email I received another email saying "Welcome to clientele life " but I had asked for termination not contract renewal .. I'm getting frustrated now what is really going here
ML
Malereko L's updateReviewer Update
22 Dec 2020, 15:47My policy was said to be cancelled earlier on today but an hour later I receive an email welcoming to the clientele life... but I asked for my Policy to be cancelled I'm not happy
ML
Malereko L's update22 Dec 2020, 15:47
Reviewer Update
My policy was said to be cancelled earlier on today but an hour later I receive an email welcoming to the clientele life... but I asked for my Policy to be cancelled I'm not happy
Clientele Life's replyOfficial
23 Dec 2020, 10:52Dear Malereko L Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policy was cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Clientele Life's reply23 Dec 2020, 10:52
Official
Dear Malereko L Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. We have since communicated that your policy was cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Recovery Specialist Clientele Life
ML
Malereko L's updateReviewer Update
23 Dec 2020, 12:38Thank you
Again I'll be waiting for you to contact me
Again I'll be waiting for you to contact me
ML
Malereko L's update23 Dec 2020, 12:38
Reviewer Update
Thank you
Again I'll be waiting for you to contact me
Again I'll be waiting for you to contact me
ML
Malereko L's updateReviewer Update
24 Dec 2020, 06:49Thanks alot I received my refund and im looking forward to the next month and see how everything goes ... thanks clientele for keeping your word I'm happy
ML
Malereko L's update24 Dec 2020, 06:49
Reviewer Update
Thanks alot I received my refund and im looking forward to the next month and see how everything goes ... thanks clientele for keeping your word I'm happy