TM
Thabo M
1 reviews | Active since Sept 2022
02 Sept 2022, 16:29
Policy Termination / Cooling off period
Re:Clientele Life Response: ***
I have written to clientele services from 27 August to date no correspondence and auto reply SLA is 48hrs, wishing to cancel this membership during cooling off period, this has been the most poor experience and one could only wonder what happenes in a case of needy - will gladly await your confirmation and proof of termination.
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Replies (2)
Clientele Life's replyOfficial
03 Sept 2022, 09:47Dear Thabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply03 Sept 2022, 09:47
Official
Dear Thabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
05 Sept 2022, 15:20Dear Thabo M
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
We have since communicated that your policy has been cancelled as per your request and the cancellation process was explained accordingly
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria MokhuabaneService Support Specialist
Clientele Life
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
We have since communicated that your policy has been cancelled as per your request and the cancellation process was explained accordingly
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria MokhuabaneService Support Specialist
Clientele Life
Clientele Life's reply05 Sept 2022, 15:20
Official
Dear Thabo M
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
We have since communicated that your policy has been cancelled as per your request and the cancellation process was explained accordingly
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria MokhuabaneService Support Specialist
Clientele Life
At the outset, we would like to take this opportunity to apologise for any inconvenience caused in this regard.
We have since communicated that your policy has been cancelled as per your request and the cancellation process was explained accordingly
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria MokhuabaneService Support Specialist
Clientele Life