SM
Sinesipho M
1 reviews | Active since Mar 2023
10 Mar 2023, 18:16
Policy termination
I took out a funeral policy for R30000 for R432 pm premium with clientele and after 4 months I had to cancel due to financial distress, I had enquired with the field advertiser's and to contact head office and cancel my policy and they would refund me I then called the office and then transferred to the other department and they told they won't refund me at all and the day I took the policy I was not informed that should I cancel the policy I won't be refunded and never been informed about any cancelation fee which i would have paid. I have been seeking assistance from advertiser's but they tell me that they're are still looking into it
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Replies (2)
Clientele Life's replyOfficial
13 Mar 2023, 09:28Dear Sinesipho M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 Mar 2023, 09:28
Official
Dear Sinesipho M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Mar 2023, 09:52Dear Sinesipho M,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the cancellation notice required as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with the required documents as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the cancellation notice required as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with the required documents as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply14 Mar 2023, 09:52
Official
Dear Sinesipho M,
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the cancellation notice required as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with the required documents as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the cancellation notice required as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with the required documents as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life