AVDM
Abigail Van Der Merwe

1 reviews | Active since May 2023

08 Feb 2024, 12:47

Policy sold under false pretences

I was approached on the street. I was told that they are only submitting my details for a grocery hamper. I told them that I am unemployed and can't afford to subscribe to anything. They presured me into giving my details aa it was for a "grocery hamper" according to the consultant and they are only keeping my details nothing will be deducted. This happened on rhe 22nd January. On the 25th of January when R 400 was paid into my account to buy bread and milk as I am unemployed as I clearly stated R 350 was taken for a funeral policy I didn't want. The whole time this form was being filled in it wasn't shown to me. These consultants are dishonest and they **** to me. I didn't know what was being filled in and I was told nothing will be debited from my account. On the 25th I called Clientele and told them what happened. I was told it would take 10 days to be paid back my money. It is the 8th I haven't been refunded yet. Clientele consultants sell policies under false pretences and lie to potential clients. You don't know what is being filled in if you are not interested as they lie to you. And to get your money back takes forever when you were **** to and misled in the firsrt place.

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Replies (3)
Clientele Life
Clientele Life's reply09 Feb 2024, 10:16
Official
Dear Abigail V,  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
             
Yours sincerely,
    Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
AVDM
Abigail Van Der Merwe's update09 Feb 2024, 10:28
Reviewer Update
I called again today. I was told my refund should have been done yesterday or today. It wasn't I was told that it will be escalated then payment should be done within 48 hrs.Today is Friday. So next week Tuesday then??? I simply don't trust Clientele. Consultants lie to sell policies trick people into something they didn't want. I wasn't even told that R 350 will be debited from me. This is how dishonest your consultants are. I expicitly told them I am unemployed I can't afford any subscriptions of any kind. That day I came from a CCMA hearing and was stressed. They exployeted me. To how many people is this done to??? And when I need my money refunded I have to wait for 14 days plus. Money I need to desparately buy at least some food. Your company **** to me. You should have had the decency to refund me immediately not make it impossible to get money back that I desparately need.
Clientele Life
Clientele Life's reply27 Feb 2024, 15:57
Official
Dear Abigail V,

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.

As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.

The policy was still within a Cooling-off period and the refund process was explained to you by our Client Services department . We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct