1 reviews | Active since May 2023
Policy sold under false pretences
I was approached on the street. I was told that they are only submitting my details for a grocery hamper. I told them that I am unemployed and can't afford to subscribe to anything. They presured me into giving my details aa it was for a "grocery hamper" according to the consultant and they are only keeping my details nothing will be deducted. This happened on rhe 22nd January. On the 25th of January when R 400 was paid into my account to buy bread and milk as I am unemployed as I clearly stated R 350 was taken for a funeral policy I didn't want. The whole time this form was being filled in it wasn't shown to me. These consultants are dishonest and they **** to me. I didn't know what was being filled in and I was told nothing will be debited from my account. On the 25th I called Clientele and told them what happened. I was told it would take 10 days to be paid back my money. It is the 8th I haven't been refunded yet. Clientele consultants sell policies under false pretences and lie to potential clients. You don't know what is being filled in if you are not interested as they lie to you. And to get your money back takes forever when you were **** to and misled in the firsrt place.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling-off period and the refund process was explained to you by our Client Services department . We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling-off period and the refund process was explained to you by our Client Services department . We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
